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Refund/Exchange Policy |
We offer a 30 day Money Back
Guarantee. General Public Return merchandise to: Please include
the following information: Distributors and Retailers Return merchandise with RMA number to: TOYZX.com NOTE: Refunds sent with no RMA number will be returned to sender.
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Order Cancellation Policy |
Please submit cancellations via email to info@TOYZX
.com, call Toll Free at 833.388.TOYZX or direct at (737)747-8787. Email cancellations must contain the following: First name, Last name, Order Number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
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Warranty Policy |
Shipping Costs Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless Rush Shipping is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
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Out of Stock (SOLD OUT) Policy |
The most important thing to keep in mind when ordering is
that our stock balances fluctuate throughout the day with sales
demand and stock that we carry. Items are constantly being sold
and our stock is constantly being replenished. If the item is
identified as "SOLD OUT", we can process your order and ship
it as soon as possible. Most "SOLD OUT" items ship within 4 to 6 weeks.
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