Cart

FAQ

How long will my order take to ship?

Processing takes between 1 to 3 business days. You can expect to receive your merchandise between 4 to 10 business days depending on shipping service selected and delivery destination.

Can I track the delivery of my order?

Once your order is fulfilled, you will receive a shipping confirmation email. You'll get a link to the tracking history and you can monitor your package's progress until it's delivered to your door.

What payment methods do you accept?

We offer several payment options for your convenience. We accept Visa, MasterCard, American Express, and PayPal.

How do I cancel my order?

We can accommodate a cancellation request if your order has not yet been shipped out. If any payment charges have been made, they will also be refunded. However, if the cancellation request is received after the order has shipped, you will need to return the item to us in accordance with our Return Policy.

To submit a cancellation request, you can email our Customer Service Team using our Contact Us page. Cancellation requests must contain the following information: (1) full name, (2) order number, and (3) email address. This information must match the information originally submitted on your order. Please also provide contact information so we may contact you if we have questions regarding canceling your order.

What if I need to change my address?

Once your order is fulfilled, we cannot guarantee a change in shipping address. If we are able to catch the courier in time before the package is shipped off, we can update the shipping address for you.

Does Toyz-X ship internationally?

Toyz-X is proud to ship all over the world! The default pricing on our website is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default to US Dollars on the checkout page. Delivery time will depend on your country and it's customs.

Will I be taxed and charged VAT?

We do not charge tax at our checkout. However, duties and taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods.

Toyz-X is not responsible for applicable custom fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

Hmm, I still have more questions...

No problem, if you still have any more questions, you can email our Customer Service Team using our Contact Us page and we will be happy to help.